DTC never really slows down, but this week has a few moments that are especially worth paying attention to. | We’re seeing brands think differently about where and how they show up. FIGS is tying itself to a global moment with the Winter Olympics. Other brands are getting more honest about when physical retail actually makes sense. And teams are continuing to rethink CX, SEO, and which channels deserve real focus in 2026. | This week’s Hotline is a quick scan of those shifts. A smart brand move, a couple of channel rethinks, tools and partners worth knowing about, and a few events to keep on your radar as calendars start filling up. | No fluff. Just the stuff that helps you think a little clearer about what’s next. | Let’s dive in. | | | Your weekly look at the D2C brands setting the bar and what operators can learn from their playbook. |
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| | | | | If you’ve been thinking about how brands move beyond pure performance without losing discipline, FIGS is a great example to study. | The brand earned its position by focusing relentlessly on one customer: healthcare professionals. They didn’t reinvent scrubs just to make noise. They made a traditionally overlooked product feel respected, modern, and worth caring about. That clarity is what unlocks everything that comes next. | For the upcoming Winter Games, FIGS became the first ever brand to outfit the medical team for Team USA at an Olympic and Paralympic Winter Games. That detail matters. This isn’t a logo slap. It’s a real role tied to performance, trust, and credibility. These are the professionals supporting elite athletes under intense pressure, and FIGS is the brand they’re wearing. So smart. | That move fits cleanly into FIGS’ broader presence around the Winter Olympics. Not as a sales push, but as brand positioning. Excellence. Preparation. Pride in your craft. Those themes map directly back to their core customer. | What’s worth paying attention to as an operator is what FIGS is not doing. They’re not trying to force short-term ROAS out of a global moment. This kind of investment only works when the fundamentals are already strong. Product-market fit is there. Retention is there. Distribution is there. | That’s when brand spend stops feeling risky and starts feeling like leverage. They are playing the long-term game here. |  | FIGS x Team USA |
| 💡Operator Takeaway: Once your foundation is solid, brand partnerships don’t have to chase conversion to be valuable. FIGS shows how deeply aligned moments can reinforce trust and expand reach without losing focus. | |
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| | | Our favorite tools, agencies, tailored deals, and exclusive perks to help you optimize your D2C stack. | Moast | Moast is a shoppable video app for Shopify brands that want to turn video into a direct revenue channel. The app helps merchants add interactive, clickable videos to product pages, homepages, and collections so shoppers can browse, engage, and buy without leaving the experience. | Moast makes it easy to showcase real product moments, increase time on site, and improve conversion rates, all with fast-loading widgets built specifically for Shopify stores. |
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| | Moast is a partner of 1-800-D2C. Let them know this newsletter sent you to receive the offer! | | | | | | | The D2C world moves fast. These are the stories worth your attention. The ones showing where strategy, spend, and consumer trends are headed next. | | Brands like Beyond Yoga, Mejuri, and Coterie are continuing to invest in brick-and-mortar, but not because ecomm stopped working. Stores are increasingly being used as acquisition, brand building, and retention tools. They give customers a place to experience the product, build trust, and deepen the relationship, while online remains the engine for scale. | 💡 D2C Takeaway: Retail works best when it supports LTV and brand equity, not when it is forced to win on four-wall math alone. | 🔥Hot Take: Stores are the new top-of-funnel. If you are measuring them like a Shopify channel, you are missing the point. | | The Honest Company stepping away from its DTC channel highlights a bigger shift happening across the industry. As wholesale and retail partnerships deliver broader reach and steadier volume, some brands are realizing that owning every channel is not always the best use of resources. DTC can still be powerful, but it is no longer automatically the center of the strategy for every brand. | 💡 D2C Takeaway: The next phase of retail is less about experimentation and more about execution. Tools, teams, and processes need to work together or they break under pressure. | 🔥Hot Take: The gap between brands that adapt early and everyone else is about to get uncomfortable. 2026 won’t be forgiving to teams that wait for clarity before moving. |
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| 🚨 Friends Rate Discount: Free video SEO audit for 1-800-D2C subscribers. Break The Web will flag gaps, quick wins, and SEO leaks. |
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| Key Benefits: | Proven framework for measuring, executing, & optimizing for SEO/AI success Radical transparency with clear expectations — No vague promises, just straight talk No locking clients into contracts. Trust is earned each and every month
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| | | Where operators show up IRL. The top community events and conversations happening right now. | | | This webinar digs into how brands are using conversational commerce to drive revenue, not just resolve tickets. Expect real examples of AI-powered support, chat-driven sales, and how teams are turning CX into a growth lever across email, chat, and SMS. | Tuesday, February 3, 2026 | Webinar | 1-2 pm EST | | | | A highly anticipated and can’t miss e-commerce “retreat” designed for high-growth brands, tech innovators, and senior operators. With around 500 attendees (70% brand operators), you’ll get deep-dive sessions on advanced growth, CX, automation, personalization, and operational scaling… not sales pitches or fluff. | February 4-5, 2026 | In-Person | Miami, FL | |
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| | | Hear from key industry leaders and get actionable tactics to grow your business and brand at this 4-day conference in Palm Springs. Speakers from brands like Patagonia, Target, Ulta Beauty, Bose, and Goop will dig into growth tactics, personalization, analytics, and retention—plus hands-on workshops and networking that go beyond the usual keynote lineup. | February 23-26, 2026 | In-Person | JW Marriott Desert Springs, Palm Springs, CA | |
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| | | | | | Are you D2C (Down to Collab)? | At 1-800-D2C, we spotlight the real builders behind the tools and brands featured on our site and the D2C players putting those tools to work. Let’s collab: | For Brand Founders: | | For Tool Founders: | List your tool on 1-800-D2C today to show off your brands and become a Friend’s Rates member. Sign up today. Want to share the story behind your tool and how it's changing the D2C space? Fill out our founder questionnaire to get featured in our Behind The Tool interview series!
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