To Our Valued Customers and Retail Partners,

First, we want to share a moment of gratitude. We were thrilled to announce that our AN-DEW 10% Azelaic Acid Serum recently won a 2025 Cosmopolitan Acne Award. This recognition caused the product to go viral and sell out almost immediately. We are so beyond thankful for the incredible surge of support.

However, we are writing today to sincerely apologize for the delays you are experiencing with your preorders.

While we prepared for high demand, we have encountered unexpected complications regarding logistics and new government tariffs. Currently, our main shipping containers have been held by customs authorities. This is an external issue we are fighting hard to resolve, but it has halted our ability to restock at our usual speed.

Here is the current status for both 30ml and 50ml orders:

The situation is fluid: We are managing complications on an hour-by-hour basis to release our stock.
Partial Shipments: We are currently receiving small, partial shipments. As soon as these boxes arrive at our warehouse, our team turns them around and ships them out immediately.
First-Come, First-Served: All orders are being fulfilled in the exact order they were received.

Please know that our team is working behind the scenes around the clock to get your orders released and shipped to you. We know how frustrating waiting can be, and we are truly sorry for the inconvenience.

Thank you for your patience, your trust, and your continued support as we navigate these hurdles.

If you have any specific questions regarding your order, please reach out to our support team at [email protected].

With gratitude,

Aly Korchemniy and the ANFISA Skin team