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Hi there,


Welcome to The Ticket, delivering customer service content from customer service leaders straight to your inbox every other Wednesday.


So what exactly can you expect to see when you open our newsletter?

  • Our everyday experiences and learnings from leading an AI-driven customer service team.

  • In-depth content exploring every corner of the customer service industry; where it’s at, where it’s going, and how you can succeed within it.

  • Exciting industry insights from across the customer service landscape; from the evolution of AI in support to management trends you should know about.

  • Interviews with other customer service experts; discover their tips, tricks, and career insights.

  • Practical guides and reports brimming with actionable advice for customer service professionals.

  • Invitations to Intercom’s webinars and events, featuring guests and topics spanning the customer service space.

Can’t wait for your first edition? Check out the Intercom blog or explore some of our most popular content below.

 

It’s an incredibly exciting time in the customer support space – we look forward to sharing our stories, lessons, and advice from the frontline of the revolution.

Ruth

Ruth O'Brien

Senior Director, Automated and Proactive Support

Bobby

Bobby Stapleton

Senior Director, Human Support

Check out some of our recent highlights

REPORT

The Customer Service Trends Report 2024

GUIDE

Your step-by-step guide to adopting a new customer service platform

BLOG POST

Your first 30-60-90 days using AI for customer service

PODCAST

Understanding the changing economics of customer service in the age of AI

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