Hi Andy, As you shape your CX strategy for the second half of the year, I wanted to share a session that is getting a lot of attention. My colleague Lauren Hakim and I hosted The Next Era of AI Agents, a conversation on the realities of scaling conversational AI, and it has quickly become the most-streamed session for CX professionals in our on-demand library because it gets into the execution challenges teams are facing right now. We cover how agentic intelligence can help deliver fully governed, reliable outcomes across 100% of your channels, from messaging and email to voice. If your team is working on automated triage workflows or looking to scale containment without giving up control of your brand voice, I think you’ll find it especially relevant. Register to watch the session here. Best, |
