In this edition: This month, we look at the practical support managers need when it comes to AI. Plus: AI at the police station, the doctor’s office, and the Formula 1 garage.
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77% of Managers Are Saving Hours with AI. So Why Are Half of Them Still Anxious? | |
A Salesforce survey of more than 500 middle managers found that two-thirds are optimistic about the role of AI in the future of work. Great! And the productivity gains are real: 77% say they save more than three hours per week with AI tools. Even better! These are eager practitioners who have found footing with AI.
However. Seventy-eight percent of managers say they feel personally responsible for ensuring their teams successfully adopt AI, and just over half report feeling anxious about keeping pace with the technology on their own.
They have been put in a bind. Organizations have designated managers as AI adoption leaders without always ensuring those leaders have the tools, training, or direction to deliver on that mandate. Nearly half feel pressure from leadership to demonstrate AI adoption, even though only 32% work in organizations with formal AI tracking. They are being held accountable for outcomes they cannot yet measure.
What managers say they need is specific and practical:
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Hands-on training (37%)
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A clear organizational AI strategy (35%)
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IT and technical support (34%)
The findings align with Salesforce’s investment in what it calls Agentic Managers — leaders equipped to redesign how work gets done alongside AI, not just use it individually. That investment includes Slack-first manager coaching; hands-on AI workshops; and Manager Agent, an AI-powered partner that handles the administrative overhead of people management, from performance evaluations to survey analysis. In its first year, Manager Agent saved managers more than 57,000 hours. The point isn't to automate the manager's job. It's to give managers the time back to do it.
By giving managers the practical enablement tools they need today, businesses won't just alleviate the pressure of an evolving role — they will unlock the full, transformative potential of their entire workforce.
Read the full story on the Salesforce Newsroom. | |
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3 Key Stats from the 2026 Global Health Consumer Report | |
3x
Patients are three times more likely to trust an AI agent integrated into their doctor's secure portal than one from a public chatbot or general health site.
90%
Nine in ten patients say a clear “escalate to human” option is essential for trusting AI-based medical support — not optional, essential.
58%
More than half of patients skip necessary care because scheduling is too difficult, underscoring the administrative burden that agentic AI could help relieve.
Read more. | |
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Measuring AI’s Environmental Impact: How We’re Operationalizing Transparency Through Model Cards |
Salesforce is expanding its model cards with standardized environmental metrics, giving customers visibility into the energy consumption and carbon emissions associated with AI models across their full lifecycle.
The new Environmental Impact section uses the AI Energy Score methodology to report on hardware, GPU utilization, runtime, and data center region. The implication: sustainability is becoming a standard metric for trusted AI, measured on the same footing as performance.
Read the full story. |
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How 'Bobbi' Is Transforming the Way People Interact with Law Enforcement |
Before Bobbi launched, roughly 400,000 calls a year to two UK police forces were people asking a single question: What's happening with my case? Since November 2025, Bobbi, an AI-powered digital assistant, has been handling roughly 200 nonemergency conversations a day, resolving 45% without human intervention and saving an estimated 3,290 operational hours.
Bobbi enables people to come forward in a way that works best for them, helping to build trust, improve accessibility, and reach people who otherwise might not have reached out at all.
Read the full story. |
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Ask Slackbot: Am I Helping? Or Just Stressing? |
The latest installment of the Ask Slackbot column tackles a question from a Readiness Architect that’s actually pretty universal: when you spend your days absorbing everyone else's anxiety and bridging every gap, how do you know if you're actually making a difference?
Slackbot offered guidance to untangle impact from overwhelm, resulting in some practical frameworks for anyone who's ever wondered whether the invisible work they do is really working.
Read the full column. |
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As AI Agents Transform Commerce, Salesforce Unleashes Its Biggest Agentforce Commerce Release Yet |
“Referral traffic to brand sites will be hugely influenced by AI platforms — Gemini, ChatGPT, Anthropic — and social apps like Instagram and TikTok. But commerce itself will happen predominantly on owned and operated properties: your website, your app, your messaging channels, your stores. The brands that win will have their Shopper Agent live on their own properties for the 2026 shopping season.” — Nitin Mangtani, EVP & GM, Agentforce Commerce
Read the full announcement. |
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VCARB Partners with Salesforce to Supercharge Fan Engagement with AI, Deploying Agentforce 360 |
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“Formula 1 is one of the most data-rich and fast-moving sports in the world, and our ambition is to use that data to create deeper, more meaningful connections with our fans. Partnering with Salesforce allows us to bring together AI, data, and real-time insights in ways that enhance every aspect of the fan experience, from the garage to our global community.” — Peter Bayer, CEO, Visa Cash App Racing Bulls
Read the full release. |
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Salesforce Signs Definitive Agreement to Acquire Contentful |
“Every meaningful customer interaction depends on three things working together: the right data, the right AI-driven content, and a modern, effortless experience. With Contentful, we complete that picture by adding a native, headless, composable content layer that lets Agentforce dynamically assemble and deliver personalized experiences across every channel, at the speed and scale the AI era demands.” — Jujhar Singh, President, C360 Applications & Industries, Salesforce
Read the full announcement. |
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Salesforce Signs Definitive Agreement to Acquire Fin |
“We’re thrilled to welcome Fin to Salesforce as we enable every company to become an agentic enterprise. Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities. Together, we'll help companies of every size seize this opportunity — accelerating time to value with trusted agents that deliver measurable outcomes at scale.” — Marc Benioff, Chair and CEO, Salesforce
Read the full announcement. |
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Salesforce Signs Definitive Agreement to Acquire m3ter |
“Every company is looking for more flexibility in how they monetize their products, especially as AI shifts the landscape from traditional subscriptions to consumption-based models. With m3ter, Salesforce will offer native consumption billing alongside our existing models, giving our customers more choice in how they grow their revenue without ever leaving the Salesforce platform.” — Meredith Schmidt, EVP & GM, Agentforce Revenue Management, Salesforce
Read the full announcement. |
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