In this edition: Salesforce has entered into a definitive agreement to acquire Informatica for approximately $8B in equity value, net of its current investment. This step will be transformative for the company, as it continues to deliver enterprise-grade AI that is safe, responsible, and deeply integrated with the world’s data.
“This combination brings together Salesforce’s Einstein and Informatica’s CLAIRE AI engines to forge the ultimate AI-data platform — trusted, explainable, and built to scale,” said Marc Benioff, Chair and CEO of Salesforce. “Together, we’ll supercharge Agentforce, Data Cloud, Tableau, MuleSoft, and Customer 360, enabling autonomous agents to act with intelligence, context, and confidence across every enterprise.
Also in this edition:
-
Leaders share how Agentforce unlocks digital labor for every industry at World Tour NYC.
-
Salesforce’s new ‘Flex Credits’ pricing model enables businesses to scale AI-powered digital labor to every employee, department, and process.
-
Innovations and partnerships accelerate digital labor adoption for Financial Services, HR, and Life Sciences industries.
And more. | |
|
Salesforce Signs Definitive Agreement to Acquire Informatica | |
Effective, enterprise-grade AI requires more than just data — it demands data transparency, deep contextual understanding, and rigorous governance.
Salesforce’s latest acquisition of Informatica will enhance Salesforce’s trusted data foundation critical for deploying powerful and responsible agentic AI.
“Joining forces with Salesforce represents a significant leap forward in our journey to bring data and AI to life by empowering businesses with the transformative power of their most critical asset — their data,” said Amit Walia, CEO of Informatica. “We have a shared vision for how we can help organizations harness the full value of their data in the AI era.” | |
|
|
|
Agentforce World Tour NYC: Demonstrating the 'How' of Digital Labor |
Organizations are increasingly implementing agents that have the skills and know-how for lines of business and industries, making it faster and easier to realize the benefits of digital labor in areas like Retail, Health, Field Service, and HR.
At Agentforce World Tour NYC, Salesforce highlighted concrete examples of how companies across industries and lines of business are adopting Agentforce to solve critical challenges and achieve significant gains. | |
Read More
 | | | | |
|
|
|
Watch: Key Moments from the Agentforce World Tour NYC Keynote |
|
At the Agentforce World Tour NYC keynote, leaders shared how Agentforce accelerates time to value and unlocks digital labor for every industry, how customers like Box are accessing AI-driven, powerful insights and data visualization 97% faster, and more. |
|
Watch the recap
| | | | |
|
|
|
Salesforce Introduces New Flexible Agentforce Pricing to Accelerate the Digital Labor Revolution |
Organizations are increasingly seeking a pricing model aligned to how AI agents deliver business outcomes and create value. Salesforce's new flexible pricing approach enables teams to start small, experiment flexibly with different use cases, and then scale their success across their entire enterprise, empowering humans and agents to work together seamlessly to drive success.
“Salesforce’s new flexible pricing model allows us to use AI agents for different types of use cases far beyond customer service and traditional CRM, and aligns our costs directly with the business value we achieve,” said Elia Wallen, CEO, Engine. |
|
Read More | | | |
|
|
|
|
|
|
Salesforce Launches Agentforce for HR Service to Make Employee Support Easy for Everyone |
Employees expect easy, efficient HR experiences that allow them to focus on the work they were hired to do.
Salesforce announced Agentforce for HR Service, a new set of AI-powered capabilities embedded directly into HR Service, an employee service solution that includes both an Employee Portal and HR Service Console for HR teams.
With Agentforce for HR Service, employees can perform common HR support tasks conversationally — right where they spend most of their time, inside Slack or their Employee Portal. |
|
Read More | | | |
|
|
|
|
Salesforce Introduces Agentforce for Financial Services to Address Shrinking Workforces and Rising Client Expectations |
In an industry built on trust, delivering personal and meaningful experiences is everything. But the day-to-day financial services journey often feels impersonal and frustrating.
That’s why Salesforce introduced Agentforce for Financial Services, a new set of pre-built, role-based AI agent templates that augment financial services teams with digital labor and automate key front-office tasks. By taking on routine but time-consuming tasks, Agentforce gives financial professionals more space to focus on what matters most: their clients. |
|
Read More
| | | | |
|
|
|
Salesforce Announces Strategic Life Sciences Data and AI Partnerships to Accelerate Digital Labor for Pharma and MedTech Organizations |
Salesforce announced a network of certified life sciences partners to accelerate customer migration to Life Sciences Cloud, its HIPAA-ready, pre-validated, GxP-compliant platform.
Now, pharma and medical technology organizations can easily upgrade to Life Sciences Cloud and kickstart their deployment of Agentforce, Salesforce’s digital labor platform, to more easily connect data and yield insights across clinical, medical, and commercial business units. |
|
Read More | | | | |
 |
|
|
|
Indeed Deploys Agentforce to Streamline Employer Onboarding with AI-Powered Support |
Salesforce announced that Indeed, the world’s #1 job site, is deploying Agentforce to support employer account onboarding with digital labor.
After realizing that roughly 22% of employer support requests are related to the onboarding or account moderation process, Indeed recognized an opportunity for a more efficient experience. The company turned to Agentforce — Salesforce’s digital labor platform for bringing trusted, autonomous AI agents into the flow of work — to provide the solution. |
|
Read More | | |
 |
 |
|
|
|
Salesforce Forges Partnership with Bouygues Telecom to Place AI at the Heart of its Customer Relations |
A partner to Bouygues Telecom for over a decade, Salesforce has announced a new milestone in their collaboration with the deployment of Agentforce within the operator's CRM platform. This initiative is part of a series of innovations planned for 2025, which began with the successful launch of Bouygues Telecom's Be360+ augmented console, now used by 6,000 customer advisors.
The integration of Artificial Intelligence (AI) is a cornerstone of Bouygues Telecom's innovation strategy, reflecting its unwavering commitment to anticipating future needs and delivering high-quality customer experiences. |
|
Read More
| | | | |
|
|
|
|
|
|
|
|
|
|
