In this edition: Agent orchestration, intuitive enterprise software, and Salesforce Headless 360
The companies that will win the agentic era won’t be the ones that deploy the most agents. It will be the ones that build the management infrastructure — the performance reviews, the checkpoints, the governance layers, the orchestration — to make all those agents work together, reliably, over time.
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Your AI Agent Needs a Performance Review. Here’s How to Give One. | |
You know the promise: Deploy a fleet of AI agents, automate the work that once consumed entire teams, and watch productivity compound. You also know what can really happen: Deploy a fleet of AI agents and, because they are probabilistic and not deterministic, they drift.
“I used to think that when you built a piece of software, 80% was the build and 20% was refinement,” President of Enterprise & AI Technology Joe Inzerillo told the crowd at the TDX keynote. “And with an agent, it’s the opposite. It’s 20% to get the thing out there. To make it great is what takes 80% of the effort.”
In other words, companies need to manage agents the same way they’d manage a new hire. At Asymbl, a workforce orchestration company that employs roughly 170 humans and 200 digital workers, every agent comes with a job description, documented KPIs, and a weekly performance review.
An agent called Teddy, for example, has delivered a 3,789% ROI — handling more than a thousand sales leads a week while freeing up his human counterpart for interpersonal relationship work.
Unfortunately, only 21% of companies have a mature governance model for the agents they deploy — and without checkpoints, expert feedback, and real accountability, even well-intentioned deployments can rack up invisible debt. Asymbl is what rigorous agent management actually looks like.
Read the full story. | |
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Introducing Salesforce Headless 360. No Browser Required. |
“By building on Agentforce, we’re able to give coding agents live access to our entire platform, directly within the tools we already use, so we can move from idea to implementation quickly.” — Oliver Bodden, Senior Product Manager, Indeed
Read the full announcement. |
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Salesforce Launches Agentforce Operations to End Back-Office Bottlenecks |
“We’ve eliminated the engagement gaps that once slowed down our sales pipeline, delivering an elevated, personalized experience at scale across front and back-office touchpoints.” – Melanie Kalia, Director, Product Management, Equinox
Read the full release. |
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Engine Powers Seamless Travel Experiences with Agentforce and Slack |
"We're using AI across our entire business to do more, scale faster, and work more efficiently every single day. Travel is a complicated business where speed and precision is critical. AI is like a jet pack for our employees to enhance and elevate every single workflow." — Elia Wallen, Founder and CEO, Engine
Read the full release. |
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