I haven’t been in a customer-facing role for years now so I may need to brush up on my people skills. I’m hearing you need to get out there and meet humans in real life rather than curling up on your couch like a gremlin. Will report back.
Shelly Madden
Head of Content Marketing @ Wrike
How to boost client service delivery
It’s not all about appearances but first impressions do matter. A messy intake process or slow onboarding will send new clients running. Let’s not do that.
Speaking of making a good impression, every client-facing team needs a Patrick. In this blog post, he shares his tips for creating strong customer relationships.
