Reduce ticket volume while keeping your team productive.
Get started with FAQs
and articles |
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Get started with FAQs
and articles |
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Hi Andrew,
With Freshservice, you can grow your library of FAQs and articles to help customers and employees find the information they need more quickly and easily.
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Set up your first solution article:
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Create a new article: Click on the Solutions icon in the side panel and click on New Article.
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Generate content: Enter key phrases to let Freddy AI generate a solution article.
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Select a folder location: Choose the appropriate folder for your article.
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Save your article: Click Save to finalize your new solution article.
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Questions? We're here to help. Reach out to us.
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