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October '25 Zendesk Roundup

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Powering 100,000+ of the best customer and employee experiences

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Zendesk AI Summit on demand

Access sessions, curated playlists packed with hands-on demos, and a downloadable blueprint—everything you need to master AI.

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Customer Spotlight

PURE Insurance: A blueprint to scale employee service across IT to HR

Date: November 12, 2025
Time: 9 AM PT I 12 PM ET I 4 PM GMT

Join our latest customer spotlight with Ryan Eston, AVP and Head of Technical Support at PURE Insurance, a forward-thinking leader in insurance solutions.

Learn how PURE Insurance built a solid foundation to modernize internal support – scaling employee service across 18+ teams with no additional headcount.

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What's new in Zendesk

Stay ahead with our latest product updates and new capabilities.

Take a look at some of the latest updates:

Modernized ticket settings page — Streamlined layout and new controls for managing ticket configurations.
Intelligent triage for voice calls — Get richer insights on customer intent, sentiment, and language to improve workflows.
AI agents - Advanced dashboard — Monitor advanced AI agent performance with new analytics and management tools.

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Trending now: AI-powered IT solutions

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Your playbook for faster, smarter support

Discover the latest trends for building employee support models, informed by insights from 2,000 global IT leaders and employees across key industries.

See the 5 AI-powered moves top IT leaders are making now.

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Watch On Demand: See our latest AI for service webinars

Zendesk Deep Dive: Deliver better customer experiences at scale with AI-powered messaging
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5 expert strategies for launching or leveling up AI for agents
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Measuring the impact of AI on your business
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Events to help you learn, lead, and scale

Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.

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