Meet us in the Rockies for Zendesk Relate 2026, May 18-20
Join us in person for three days of fresh AI innovation, hands-on demos, and powerful connections with 2,000+ service leaders. From Braindates and small-group lounges to workshops with product experts, Relate is where inspiration turns into action.
Check out our latest product updates and new capabilities:
Enhanced AI Agents: New dialogue builder search capabilities and detailed API call reviews help improve troubleshooting and transparency during AI-customer interactions.
Improved Support Experience: Customizable search result columns, an accessible ticket preview Side Panel, and safer bulk actions enhance agent usability and workflow efficiency.
Advanced Copilot Features: Intent quality recommendations, AI-generated procedure drafts, and group-level permissions boost AI accuracy, workflow automation, and admin control.
Industry Insights, Retail: Resolution is the New Retail Currency
Zendesk’s retail experts share leadership and insights on measuring performance in the evolving AI landscape, with resolution as the key focus. Join our virtual webinar on March 31st, 9AM PT / 12PM ET.
What you will learn:
What to measure when AI reshapes the retail service experience
Why most AI pilots stall — and how retail teams make them stick
A practical framework for turning service into a retail growth engine
Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.
