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June'26 Zendesk Roundup

Join our AI Masterclass to build your roadmap.

A hands-on session focused on frameworks and planning—featuring a live look at Zendesk to illustrate what these strategies look like in practice. Start with an on‑demand keynote, apply it in a live CX or IT workshop (or both), and walk away with an execution-ready plan for your service team.

What's new in Zendesk

Check out our latest product updates and new capabilities:

AI agents: AI agent capabilities are now available to all Zendesk customers, with advanced features like agentic reasoning, API integrations, and custom actions that make workflows more flexible and powerful.
Support: IT asset management is now generally available, and new updates to suspended tickets, automated resolution fields, and AI translation settings make Support more efficient and easier to manage.
Knowledge: Guru is now available as a knowledge source, and automatic link discovery helps the web crawler index external content more easily and completely.

Explore all updates

Newsroom

Meet Forethought AI Agents by Zendesk

Forethought AI Agents help service teams move from automation to autonomous resolution — using self-improving agents to resolve issues, coordinate handoffs, and learn from every interaction.

Learn more

Customer Spotlight

Shopmonkey revs up customer support with Zendesk

Historically, (our CSATs) were in the mid-80s. Now, we are seeing a 5-10 percent increase since making the switch. And we’re seeing 65 to 70 percent of tickets resolved in a single interaction—that’s a huge win for both our customers and our team

Steve Hart
Director of Customer Support at Shopmonkey

Read the story

Editor’s picks

The World Cup: The biggest CX test of the year

The World Cup is the ultimate test of scale. Is your media brand ready for the surge, or will you drop the ball on fan support? Score big with Zendesk’s World Cup Playbook. Learn how to tackle peak streaming volumes, keep viewers glued to screens, and deliver a championship-level CX.

Get the guide

Leader’s Guide to the Agentic Contact Center

The Agentic Contact Center isn't a future concept, it's the new standard for revenue-generating service. See how the world’s leading CX teams are using AI to pivot from simply handling volume to driving high-value resolution.

Download the report

Recent and upcoming events

Zendesk Relate

Catch the highlights from Zendesk Relate in Denver and see what's next in agentic service. [ Watch sessions on-demand]

Industry Insights, Media & Entertainment

[Save your spot now] to discover how to turn unpredictable traffic spikes into seamless, loyal customer experiences.

Events to help you learn, lead, and scale

Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.

See what’s coming up

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