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Adopt and scale AI with confidence

Get expert guidance and real-world examples to help you adopt AI, scale automation with AI agents, and drive impact across your CX team.

Join us for a candid and insightful fireside chat with Noah Kardos-Fein (Director of Digital Support, Vimeo) and Fernando Egea (VP of Global Business Consulting, Zendesk) as they share real-world lessons from adopting AI Agents.

You'll learn:

Laying the groundwork for successful AI Agents adoption
Early wins, including an 18–20% lift in self service score
Proven strategies to sidestep common pitfalls

PLUS: Zendesk AI Agents demo

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Avon employee services: Transformed and trusted by 98.4% employee satisfaction

ON DEMAND | DIGITAL EVENT

Learn how AVON is revolutionizing global employee services by placing human connections and seamless support first. Led by Karolina Michalska, AVON’s People Services team built a unified platform with Zendesk at its core—boosting efficiency, reducing costs, and ensuring consistency for over 5,000 employees worldwide.

The impact?

A remarkable 98.4% employee satisfaction rate.

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Newsroom

Zendesk Completes Acquisition of Local Measure

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Zendesk has finalized its acquisition of Local Measure, a leading voice and CCaaS platform integrated with Amazon Connect. The result? A unified solution built to transform high-volume customer service environments. But this is more than just a tech upgrade — it’s about intelligent IVRs, real-time automation, and a completely reimagined voice experience. Find out how Zendesk is setting the stage to lead the next generation of AI-driven contact centers.

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Meet the Zendesk Resolution Platform: Powered by our network of AI Agents

The world’s #1 AI platform purpose-built to resolve customer and employee service requests. The Zendesk Resolution Platform is composed of five essential components: AI Agents, Service Knowledge Graph, Actions & Integrations, Governance & Control, and Measurement & Insights. By seamlessly integrating AI, automation, and human expertise into a complete service solution, businesses are able to utilize the Zendesk Resolution Platform to power faster, more personalized, lower cost service.

Liberty sees Zendesk AI as key to delivering personalized service

Liberty London is an iconic UK premium department store retailer that leans on Zendesk AI to automatically classify and route incoming customer support tickets to the right team at the right time — allowing them to keep customers happy and manage through busy periods with confidence.

Zendesk for Retail

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What's new in Zendesk

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