In this Email Breakdown, we take a deep dive into one of the biggest names in SaaS—Zoom. Now a household name, Zoom’s email strategy spans everything from pre- and post-purchase communications to transactional emails, surveys, and newsletters. What stands out to us? Zoom clearly understands the power of best practices like HTML text, modular design systems, and responsive layouts. Their emails are well-crafted and even feature design elements you’d expect from top B2C brands.
Number of emails: 13
Duration: 12 months
Date Started: December 12, 2024
Date Ended: November 28, 2024
Watch our video reviewZoom’s pre-purchase emails focus on engaging potential customers with clear value propositions and tailored offers. These emails leverage bold visuals, straightforward layouts, and enticing calls-to-action, like exclusive discounts and free trials, to draw in users. The design is simple yet impactful, often featuring strong headlines, vibrant CTA buttons, and consistent branding, creating a cohesive experience. Additionally, Zoom strategically uses oversized social icons to encourage further engagement and brand interaction across platforms.
Number of emails: 3
Duration: 2 days
Date Started: November 1, 2024
Date Ended: December 28, 2024
Avg time delay: 2 days
Zoom’s New Customer Welcome email is a well-crafted introduction to help new users get the most out of Zoom Workplace Pro. With a clear, engaging hero section, the email grabs attention immediately. It’s designed with a modular layout, making it easy to navigate through essential steps like downloading the app, syncing calendars, and exploring features.
Number of emails: 1
Date Started: September 3, 2024
Date Ended: September 12, 2024
Avg time delay: 9 days from purchase
Zoom’s post-purchase emails are designed to educate and engage customers, ensuring they maximize the value of their new subscription. With a clean, modular layout, each email introduces Zoom’s powerful tools, like AI Companion, Zoom Notes, and Cloud Storage, in easy-to-digest sections. The hero sections immediately capture attention with a welcoming tone, guiding customers through advanced features that elevate their workflow. These emails combine clear explanations with actionable steps, encouraging users to explore and enhance their Zoom experience.
Number of emails: 3
Duration: 20 Days
Date Started: September 3, 2024
Date Ended: September 23, 2024
Avg time delay: 3 Days
Zoom’s survey emails are clean, direct, and action-focused. They use simple HTML text and bold arrows to guide attention. We like how Zoom uses clear CTAs like, “Take the survey now,” making it easy for recipients to respond quickly. No extra fluff—just a straightforward request for feedback.
Number of emails: 1
Avg time delay: 2 Days
Zoom’s product update emails use engaging visuals and subtle animations to showcase new features, like AI Companion and Zoom Docs, in a way that feels both informative and dynamic. These emails are designed to grab attention with clear CTAs tailored to each update, encouraging users to explore the latest enhancements.
Number of emails: 3
Avg time delay: Sent Monthly
Zoom’s newsletters take a clean, structured approach, with hero sections that immediately draw attention using eye-catching visuals and concise messaging. Each edition highlights a key topic, like AI-powered tools or collaboration tips, followed by well-organized sections promoting webinars, guides, and whitepapers. A notable touch is the estimated reading time for each whitepaper, which adds to the reader’s experience by helping them choose resources based on time available.
Number of emails: 1
Avg time delay: Sent Monthly